Return / Refund Policy
Last Updated: 12 August 2026
At JOYTYDE, we want you to be happy with your purchase.
This Return Policy explains how to request a return for eligible products.
1. Change-of-Mind Returns
For eligible products returned because you have changed your mind, JOYTYDE accepts returns subject to the conditions and timeframe stated below.
**Return period: - 7 days from delivery.**
To qualify for a change-of-mind return, the product should generally be:
* Unworn.
* Unused.
* In original condition.
* Free from damage or signs of wear.
* Returned with original packaging where applicable.
* Accompanied by proof of purchase.
2. Jewellery Hygiene
For hygiene and safety reasons, certain jewellery products may not be eligible for change-of-mind returns once worn.
This may particularly apply to earrings or products intended for piercing.
This restriction does not affect any rights you may have where a product is faulty or does not meet applicable consumer guarantees.
3. Sale Items
Sale products may be eligible for return unless specifically identified as final sale or otherwise excluded.
Any exclusion will be clearly stated at the time of purchase.
Consumer rights relating to faulty or defective products are not excluded by a sale price.
4. How to Request a Return
Goto - Your Profile - > Your Orders.
Click Return/Exchange button on the order. If the product is eligible for return the button will appear. Put the Right reason to return/refund. Submit the request.
Return/refund if applicable will be done in the mentioned timeframe.
